BPA135 — Customer Service Management
3 credit hours - Three hours weekly; one term. Examine excellence in customer service as a competitive edge in today’s business environment. Learn how companies design and implement customer service strategies that position their organization to build customer relationships, deliver exceptional customer experiences, and differentiate themselves in the marketplace. Translate new knowledge gained into action by developing tangible plans that can be implemented in both current and future career plans. Location(s) Typically Online (OL) Term(s) Typically all and spring Course