CTA108 — Service Management Foundation
3 credit hours - Three hours lecture weekly; one term Examine the key concepts of Information Technology Service Management (ITSM). Define common vocabulary and metrics used in the industry. Discuss the management of modern IT-enabled services. Describe how well-managed and reliable Information Technology solutions add value to the organization by introducing a well-established service management framework. Location(s) Typically Online (OL) Term(s) Typically all Course
Prerequisites: ENG101, ENG101A