CTA120 — Help Desk Concepts
CTA 120 - Desk Concepts CTA 120 - Desk Concepts 3 credit hours - Three hours of lecture weekly; one term. Formerly CSI 129 - Desk Concepts Examine general desk concepts, types, job categories and responsibilities. Discuss processes, tools, technologies to develop skills in systems management and customer service. Prepare for training and certification in Desk profession essentials. Location(s) Typically Online (OL) Term(s) Typically all and spring Course
Prerequisites: ENG101, ENG101A