Customer Relations Certificate of Completion
The Customer Relations Certificate of Completion allows students to develop customer relationship skills by dissecting the anatomy of a complaint and understanding different personality styles. The courses put an emphasis on self-assessment, collaborating with team members, practicing active listening, and practicing solution-oriented communication to defuse angry customers. Upon completion of the required courses with a grade of ‘P’, the student will be awarded a Certificate of Completion.
Courses
- OFFT B53NC — Personality Styles and Difficult Relationships
- OFFT B54NC — Collaborating and Team Building
- OFFT B55NC — Best Practices in Customer Service