IT210 — Help Desk Technician
IT 210 - Desk Technician IT 210 - Desk Technician This course prepares the student to and support non-technical people with computer related problems in the workplace. Students will learn the fundamentals of desk organization; the role of technology and computer support personnel in a business organization; software technologies to track and monitor the desk infrastructure; integration of telephony and web-based support into the desk environment; effective use of basic tools and technologies required for end user support; and positive, effective methods for meeting customer expectations and needs. Prerequisite(s): IT 180 - A+ Core 1 or IT 181 - A+ Core 2
Prerequisites: IT180, IT181