PAN 250 — Performance Measurement
The processes of public and nonprofit performance measurement and management are explored in depth in this course. Theories of public and nonprofit performance are reviewed with a clear focus on application in the management setting. Types of measures are reviewed, and their relationships are explored through program logic models. Selection of key performance indicators and proximate measures is discussed. Tools and methods of performance measurement, including benchmarking and trend analysis, are introduced. Data collection, analysis, and reporting are reviewed. Students learn how to align performance measurement with strategic organizational goals and objectives in order to facilitate learning and improved effectiveness