CIT-230 — Help Desk Techniques
CIT-230 Desk Techniques CIT-230 Desk Techniques This course provides students with an overview of the design, implementation, and management of a computer desk or customer support center. Course topics include customer service skills, troubleshooting tools and methods, problem-solving strategies for common support problems, the incident management process, and user needs analysis and assessment. The course also covers industry certifications, professional asociations, and standards of ethical conduct for desk personnel. Ed. Course No Mass Transfer Course No
Prerequisites: ESL-098, ELL-103, RDG-095