BUSA2170 — Quality Management
BUSA 2170 - Quality Management BUSA 2170 - Quality Management 3 credit hour(s) Pre- or Specifically, the course will examine the characteristics, functions, and influence of leaders within the interconnected strategies that emphasize the application of the five pillars of a Total Quality organization: Customer Satisfaction, Systematic Support, Total Involvement, Measurement, and Continuous Improvement. Topics will include leadership, quality teams, Lean Management techniques and Business Process Re-Engineering (BPR). Note(s): Previously BA 2157. Read more . Theory Hours: 45