OTEC1170 — Business Telephone Techniques

OTEC 1170 - Business Telephone Techniques OTEC 1170 - Business Telephone Techniques 1 credit hour(s) Presents concepts to develop effective speaking, listening and questioning skills. Methods for handling incoming calls, outbound calls, customer orders, customer problems and customer complaints. Theory Hours: 15

Part of

• Business Administration (AAS), Business Administration Concentration

Source ↗

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