OAD 1205 — Office Procedures
Basic office administrative skills and concepts, including the work environment; ethics; stress, anger, and time management; workplace technologies; information processing; telecommunications; written communication; presentations; the workplace team; customer service; workplace mail and copiers; travel arrangements; meetings and conferences; and leadership. Also included is a comprehensive overview of records management procedures including alphabetic indexing rules, electronic file management, alphabetic records management, equipment, and procedures, and storing, retrieving, and transferring records.
Prerequisites: ENG 0980