MEDA 115 — Human Relations in Healthcare (3 Credits, Fall/Spring)
Specialized skills for communicating and resolving conflict among team members and patients in medical offices, hospitals, clinics, insurance offices, and public health agencies. Emphasis on team building, interpersonal conflict variables, listening and seeking information, styles and behavior patterns, and negotiation skills. PREREQ: Medical Assistant or Administrative Specialist major. (3 lecture hours, 0 lab hours, 3 credits)