CUSTOMER SERVICE
Program Summary Program Summary CUSTOMER SERVICE - Certificate of Specialization Catalog Year: Customer Service Certificate of Specialization Career Opportunities Required Courses Units: 5.0 PDS 170 DEALING WITH CHANGE 0.5 PDS 171 TEAM BUILDING 0.5 PDS 172 COMMUNICATING WITH PEOPLE 0.5 PDS 173 CONFLICT RESOLUTION 0.5 PDS 174 CUSTOMER SERVICE 0.5 PDS 175 VALUES & ETHICS 0.5 PDS 176 ATTITUDE IN THE WORKPLACE 0.5 PDS 177 STRESS MANAGEMENT 0.5 PDS 178 DECISION MAKING & PROBLEM SOLVING 0.5 PDS 179 TIME MANAGEMENT 0.5 Total : 5.0 Program Outcomes Outcome Develop basic skills and learn content knowledge in accounting, economics, marketing, management, law, entrepreneurship, international trade, e-commerce, computer applications, and customer service.