MA229 — Professionalism in the Medical Office
MA 229 - Professionalism in the Medical Office MA 229 - Professionalism in the Medical Office Students will develop professional soft skills to be applied while interacting with patients, office personnel, and supervisors within a medical setting. Discussion and analysis of best practices regarding communication in healthcare will be emphasized. Principles of professionalism, empathy, and interpersonal communication theory are presented from various viewpoints. Students will practice using therapeutic communication strategies with diverse patient populations. Constructive feedback techniques will be studied. Medical office soft skills will be refined using simulation software. A career portfolio will be created, and students will learn how to use a portfolio during an interview and as a professional development/advancement tool. LinkedIn profiles will be created. Course
Prerequisites: MA117, MA119