BUSINESS ADMINISTRATION/TOTAL QUALITY MANAGEMENT CERTIFICATE (C25120C15)
The Total Quality Management certificate is designed to provide the practical skill set that encompasses various elements of total quality management. TQM is a comprehensive approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. Course work includes quality management, basic Six Sigma, OSHA Compliance, management, problem solving, logistics, and operations management planning. Upon completion, students should be prepared to implement TQM concepts in manufacturing, retailing, and service organizations.