MGMT 2205 — Service Sector Management
This course focuses on supervision in the service sector with special emphasis on team building quality management and developing a customer focus. The challenge of providing world-class customer service is addressed through sections on principles of service industry supervision career development problem solving stress management and conflict resolution. Topics include: principles of service industry supervision team building customer service operations TQM in a service environment business software applications communication in the service sector introduction to information systems selling principles and sales management retail management and legal issues in the service sector.
Part of
- Business Management Associate of Applied Science Degree
- Business Management Diploma
- Human Resource Management Specialist Technical Certificate
- Human Resources Management Degree Associate of Applied Science Degree
- Interdisciplinary Studies Associate of Applied Science Degree
- Service Sector Management Specialist Technical Certificate
- Technical Specialist Technical Certificate