HOST164 — Customer Service Operations
HOST 164 - Customer Service Operations HOST 164 - Customer Service Operations 5 Credits Providing excellent customer service is essential to the long-term viability of an organization. This business-oriented course focuses on providing customer service in the context of business operations (e.g. retail, hospitality, management) including face-to-face interactions, the expectations of individuals working directly with customers, and how employees can succeed in leaving a positive impression on stakeholders including customers, supervisors, and managers. The course provides fundamental elements of customer service and explains how they can be applied in any organization in real-world situations. Fees Quarters Typically all Day, Online Spring Day, Online Designed to Serve All students interested in working with people including customers. Active Date 20240322T08:36:13 Grading Basis Decimal Grade Class Limit 28 Lecture 55 Total Degree Distributions: ProfTech Course Yes Restricted Elective Yes PLA Eligible Yes Course Outline Providing customer service in face-to-face interactions Successful teamwork and collaboration in customer service environments Cash and credit card handling including PCI compliance Introducing POS and PMS computer softwares that function as extensions of front-line customer service situations. Problem-solving including customer service breakdowns, recovery, and moments of truth leading to wow factors. Student Learning
Part of
- Business Technology Management, AAS
- Business, AAS
- Hospitality and Tourism Management, AAS
- Professional Sales, AAS
- Small Business/Entrepreneurship, AAS
- Hospitality and Tourism Management, Certificate
- Small Business/Entrepreneurship, Certificate
- Business Essentials II
- Hospitality & Tourism Management, Customer Service Certificate
- Hospitality and Tourism Specialist