CISS107 — IT Support and Help Desk Fundamentals
CISS 107 IT Support and Desk Fundamentals CISS 107 IT Support and Desk Fundamentals This course will provide IT support and desk professionals with best practices, customer service principles and IT support/ desk methodologies. Customer service skills and techniques are critical to provide exceptional customer service and support to end users and in support center and call center environments. This foundational customer service training is necessary to understand how to assess customer needs while exceeding their expectations. The course will also present IT support/ desk methodologies including troubleshooting and desk management and the necessary documentation and communication to support these activities. Pre- or co- requisite(s): CISS 100 Introduction to Computing and Information Sciences or by permission of department chair. Terms all, Spring, Summer Distance Learning: Yes Lecture: 3