HCM 597 — Front Office and Revenue Management
Presents a systematic approach to front office procedures and revenue management by detailing the flow of business through the entire guest cycle. Examines the various elements of effective front office management including forecasting and revenue management, front office planning and operation, and management of human resources. Requires students to perform various guest services duties throughout the front office. Revenue management and guest services content prepares the student for an internship experience. Arts & Sciences Elective Code: B