BSN521 — Customer Service Face to Face
Quality customer service can make or break a company. And yet, in today's rapid paced business environment, it is easy for employees to fall short in delivering exceptional service. Participants in this workshop will have the opportunity to assess their personal work styles while exploring the types of customers they will encounter. Strategies for resolving conflict and reaching win-win solutions will be explored for both in person and over phone conversations. This is a highly energetic interactive workshop which will include role play, team exercises and reality based discussions. Strategies will be taken back to the workplace, tested, and then evaluated during a second meeting. Develop your employees to meet and exceed your customer's expectations.