BSN531 — Customer Stewardship
It may take as long as 12 to 18 months to break even on the cost of new customers. Doesn't it make sense to keep your current clientele and build loyalty attracting new clients through referrals? Discover a model that builds relationships through leaderhip competencies including learning, responding, customer focus, innovating and creating. Participants in this highly interactive workshop will develop a customer care strategy, design a Customer Stewardship model and be prepared to reinvent your organization's customer care culture.