BSN537 — Customer Service 3:Winning C
Prerequisite: Windows 95, 98, NT or 2000, E-mail account, Current Web Browser Topics include measurement of customer service (internal and by the customer), communication (especially with upset customers), being a good ambassador for your organization, teamwork, telephone etiquette, how much service is "enough", the different ways that customer service can be performed and what can be done to hang on to a customer who's about to take their business somewhere else.