BSN599 — Dealing with Difficult Clients
Gather strategies and techniques to manage difficult clients or coworkers. Develop a communication style that can produce positive outcomes-even in extreme circumstances. Recognize both passive and aggressive personality styles and learn how to diffuse elevating tempers. This is a must have class for today's world. Who should participate: customer service workers, supervisors, human resource professionals, healthcare workers, and individuals dealing with the general public.