EMS736 — Hostility and Rage Management
Presenter: Extreme Behavioral Risk Management LLC, Steve CrimandoHostility and rage management skills are essential for anyone working in crisis and emergency management. Disasters and crises are emotionally-charged events that can result in angry and aggressive behaviors in individuals and groups. Such emotional reactions can become an obstacle in effective emergency response and a danger for responders. Hostility and Rage Management (HARM) is a dynamic skill-building program for anyone likely to encounter emotionally agitated, hostile and /or aggressive individuals or groups in a crisis situation. The HARM program introduces early warning signs for the detection of potentially hostile individuals; strategies for verbal de-escalation; and personal safety skills for escaaping aggressive or violent encounters.