HM102 — FRONT OFFICE MANAGEMENT
This course offers a basic understanding of the duties and procedures for managing the Rooms Division of a property. Strategies for offering equitable guest service to diverse and inclusive markets are studied. Specific topics include reservations, the role of housekeeping, and security. Students become familiar with property management software. An emphasis is placed on Front Office accounting and revenue management. Lecture: 2.5 hours per week. 3 Credits