HOSP 105 — Managing the Service Experience
<div><p><span><span>This course is designed to provide the student with an understandi</span><span>ng of the importance of Customer </span></span><span><span>Service in a service economy and the critical necessity of service</span><span>. </span><span>Students will learn how to create value by building customer loyalty</span><span>. Specific skills will</span><span> </span><span>be enhanced </span><span>including:</span><span> positive attitude projection, anticipation of and exceeding customer</span><span> </span><span>exp</span><span>ectations,</span><span> and management tools that will help inspire</span><span> </span><span>o</span><span>thers to offer excellent customer</span><span> service</span><span>. </span><span>Students will expl</span><span>ore methods of </span><span>identifying</span><span> customer</span><span> needs, expectations, and satisfaction in the digital age</span><span>.</span></span></p></div>