IT-Help Desk Support Specialist
IT-Help Desk Support Specialist Technical Diploma | Northcentral Technical College The IT - Help Desk Support Specialist Technical Diploma program prepares learners for a challenging technical support role. Graduates of this program will be qualified to assist customers, troubleshoot hardware and software problems and document solutions. The IT - Help Desk training classes will facilitate a higher level of understanding of the vital communication skills necessary for conflict management and effective user training as well as provide learners with strong technical foundations. Upon successful completion of the technical diploma, learners will be qualified to sit for HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications. As an Embedded Technical Diploma, this program ladders fully into the IT -