BMT-1650 — Customer Service
This course examines the dynamics of exceptional customer service. Emphasis is placed on the role of customer service, customers in today’s business environment, dealing with customers effectively, the role of management, developing techniques to improve communication skills to achieve customer satisfaction, and the exploration of customer service trends. Formerly: MGT-1650. Students may not receive credit for both MGT- 1650 and BMT-1650. Course