CST 1803 — Help Desk Technologies
This course focuses on key information and skills for user support professionals. Topics included are troubleshooting and problem solving, successful communication with users, documentation, determining a client's specific needs, and training end users. For those considering entering the Information Technology (IT) Support field, alternate career paths for user-support workers are covered. With balanced coverage of both people skills and technical skills, this course is an excellent resource for those in or preparing for the technical-support field.