BID-290 — Great Customer Service Vs. Goo
This interactive course provides a fresh look at Customer Service with an emphasis that Doing the Right thing is the Right thing to do . Workplace scenarios are examined to help participants identify, discuss, manage and resolve issues promptly by using sound decision making skills. Group exercises and role plays are other methods that may be utilized in this course to ensure that the participants are familiar with similar circumstances when they arise in the workplace.