BID-308 — Patient Service Rep
Where matters of health are concerned, a loving, caring and serving attitude is of the utmost importance! Yet, customer service ratings in the healthcare industry are at an all time low! Compassion should be something you put on with your scrubs. Think about it; we want and expect nothing but the best for our loved ones and so does the family of the patient you serve. Learn what patients and their families, want and need the most from you and your staff! Learn how to: ?Fulfill your patients four basic needs ?Prevent misunderstandings with clear expectations ?Provide the wow factor that makes them stick with you ?Avoid a cookie cutter approach with handling different types of patients ?Keep your cool under pressure