BID-734 — Difficult People/Difficult
No one likes conflict, yet it must be addressed and managed. Get ahead of the curve by learning how to not only face, but anticipate and proactively handle conflict situations and difficult people in your office. When managed well, conflict can produce a healthy diversity of perspective that strengthens and lifts your team. When managed poorly, well, we all know what that looks like! In this valuable class, you will learn how to: §View conflict as a process so you can see it coming and handle it skillfully §Defuse tense situations so they dont escalate §Handle confrontation calmly and professionally §Recognize and handle the classic types of difficult behavior §Minimize the effects of difficult people in your work unit §Process your emotions so workplace issues dont come home with you §Strengthen relationships by working through disagreements