BID-744 — The Art of Creative Listeniing
Consumers often agree they would rather do business with a company that listens to them, than a company that discount their services and products, even in a down economy! This suggests that listening is essential to keeping a business healthy and profitable, but even with two ears; we normally listen at only about 25 percent of our listening capacity. If you translate that into profits, your business could possibly be missing out on 75% of the profits you deserve! This fast-paced, interactive program will help participants to connect with customers both verbally and non-verbally, improve productivity and increase bottom line by improving active listening skills and prevent misunderstanding. Participants will learn how to: . Identify situations in which good listening can make the difference between success and failure . Avoid their personal barriers to effective listening . Use non-verbal cues to establish and maintain rapport . Differentiate between, as well as practice, open-ended questions and close-ended questions . Utilize "encouraging", "clarifying", "focusing" and "reflecting" techniques to enhance listening