CISM 220 — IT Help Desk/Technical Support
2 Lecture Hours, 2 Lab Hours, 3 Credits Prerequisites: CISM 101 Course Fees: A, G This course will introduce students to the skills necessary for a computer user support technician. Troubleshooting, user support management, and customer service communication techniques will be addressed. Topics will also include the areas of technical support software, project management, and networking essentials fundamentals.