HSPM 106 — The Guest Experience
This course examines critical elements of exceptional customer service in the hospitality industry. Considering all segments of the industry including transportation, lodging, food, beverage and attractions, stud ents will develop appropriate communication skills related to guest service, self - presentation, interpersonal interactions and awareness of diversity and inclusion. In addition, students will explore and understand how to navigate difficult situations and develop problem -solving skills. Students will identify their own work ethic and guest service standards. Prerequisite(s): none Corequisite(s): none