OST263 — Healthcare Customer Relations

3 credits · 3 hours

OST 263 - Healthcare Customer Relations OST 263 - Healthcare Customer Relations Class: 3 Lab: 0 Clinical: 0 Work: 0 Emphasis is placed on the importance of positive attitudes, techniques for handling difficult/angry customers, rephrasing blunt communication for better results, and the communication skills required to discuss topics such as insurance and billing issues with the patient and other medical personnel. Upon completion, students should be able to communicate information in a professional manner. all

Prerequisites: OST148, HMT-210

Part of

• Medical Office Administration - Patient Service Representative Pathway, AAS
• Medical Office Administration Patient Service Representative CTE Certificate
• Medical Office Administration - Patient Service Representative Pathway Curriculum Map

Source ↗

← back to southpiedmont catalog