CRJ 260 — 911 Dispatch Emergency Telecommunicator Academy Units: 12
The Dispatch Training Program is designed to provide students with the knowledge and skills necessary to become effective dispatchers in the field. This program consists of 180 contact hours, including both lecture and hands-on lab/simulation components. In addition to the classroom instruction, students will also participate in five 8-hour sit-along internships, allowing them to apply what they have learned in real-world scenarios. Throughout the course, students will study a variety of topics, including communication skills, call-taking procedures, dispatching techniques, emergency response protocols, and computer-aided dispatch systems. The program is designed to be comprehensive, covering both the theoretical and practical aspects of the field. Upon completion of the Dispatch Training Program, students will have a thorough understanding of the role of a dispatcher and the skills necessary to perform the job effectively. They will also be able to demonstrate critical thinking and problem-solving skills, as well as effective communication and interpersonal skills. This program is designed to be rigorous and challenging, but also engaging and supportive, with a knowledgeable and experienced faculty who are dedicated to helping students succeed.