CJS 150 — Emergency Telecommunicator – Basic
/3 contact hours This course is designed to prepare students for emergency tele–communicator (ETC) duties, to meet the requirements of the NFPA 1061 Professional Qualification Standard for Public Safety Tele–communicator I, as well as meeting the State of Maine statutory requirement for those employed at public safety dispatch centers in Maine [25 MRSA §2926 2(b)] . The course combines instructor presentations, student activities and simulation exercises to develop skills and knowledge in the field. The course will provide the student with the knowledge of roles and responsibilities, current technologies, interpersonal communications skills, telephone communication and call processing skills, radio broadcast procedures, legal aspects of public safety communications and stress management skills. In addition, the course will introduce students to the skills necessary to manage requests for police, fire and medical services. Future public safety field responders will also gain a better appreciation and working knowledge of their relationship with their respective communications center. Prerequisite(s): None Core fulfilled: None