NC 644 — Introduction to Automotive Service I 0 Units 8 lecture hours, 4 lab hours
This course introduces students to the automobile industry. The history of automobiles and light trucks will be covered. The various types of automobile dealerships and repair facilities will be introduced. Students will be familiarized with relevant industry communication skills, repair order documentation, service literature, customer service skills, basic service writing, vehicle/system identification, industry tool and equipment usage and identification, industry safety, vehicle lifting procedures, automobile safety/performance inspections, and basic vehicle maintenance procedures.