MGT 1115 — Customer Relations
Principles and techniques of customer service. Examination of communication, customer service behaviors, customer relationships, service breakdown and recovery, customer loyalty, and customer service in a diverse world.
Prerequisites: ENG 0980
Part of
- Associate of Applied Business degree in the Human Resource Management option
- Associate of Applied Business degree in Office Administration
- Professional Services ATS
- Banking Departmental Certificate
- Customer Service Short-Term Technical Certificate
- Diesel Technology
- Associate of Applied Science, Health Sciences