Customer Service Short-Term Technical Certificate
This certificate is focused on developing the essential skills and knowledge needed by anyone desiring to provide excellent service to customers, both internal and external. This is particularly focused on meeting needs and expectations of an organization’s customers.
Courses
- ENG 1111 — English I
- HRM 1725 — Human Resource Management
- ITS 1105 — Computer Concepts and Software Applications
- MGT 1060 — Organizational Behavior
- MGT 1115 — Customer Relations
- MGT 1120 — Principles of Management
- MGT 2000 — Introduction to Project Management
- MGT 2020 — Quality Management
- MGT 2650 — Negotiation Skills