HRM 155 — Managing Lodging Operations
This course covers in detail the procedures of each department in a lodging operation in regard to the life cycle of the hotel guest. Principles of hospitality organizations, management, and decision models applied to the tasks and challenges of lodging operations will be covered. Techniques of problem solving (including planning, organizing, staffing, directing, and controlling operations) in all areas of the hotel, resort, casino, Air BnB/VRBO, campground, and other lodging operations will be explored. The interdepartmental roles including front desk, guest services, reservations, revenue management, housekeeping, maintenance, human resources, security, and other uniformed staff are discussed. The importance of the relationship between employees and guest is emphasized. The discussion of what future role of emerging technologies and trends, including sustainability are presented.