Information Technology, Help Desk/Technical Support, Associate in Applied Science (DPM)
The Help Desk/Technical Support specialization provides students with the necessary skills for employment at a help desk or as a technical support person in a computer environment. The program reflects the growing emphasis on assessment of skills and skill levels. The learning sequence established by this curriculum is designed to prepare students to qualify to take certification examinations including, Net +, Microsoft Office Specialist (MOS), Service Technician (A+), Microsoft Certified Professional (MCP), Novell Certified Netware Administrator (CNA) and Cisco (CCNA).
Courses
- COMM 100 — Interpersonal Communication
- COMM 111 — Public Speaking
- CS 100 — Introduction to Information Technology
- CS 105 — Management Information Systems
- CS 111 — Computer Applications
- CS 113 — Database Management Systems
- CS 127 — Introduction to PC Support
- CS 128 — PC Repair and Maintenance
- ENG 100 — English Composition I
- IMM 120 — Web Page Design and Development
- MAT 120 — Modern College Mathematics
- MAT 121 — Introduction to Probability and Statistics
- MAT 135 — Business Precalculus
- MAT 136 — Business Calculus
- MAT 151 — College Algebra
- MAT 152 — Precalculus
- MAT 160 — Calculus I
- MAT 161 — Calculus II
- MAT 210 — Statistics
- NET 110 — Network Communications
- NET 116 — Microsoft Hybrid Server: Core Infrastructure
- NET 230 — Linux Operating Systems I