HTR 455 — Advanced Hospitality Management & the Customer Experience: 3 Credits (3 Lec)

(Sp) This course focuses on knowledge and skills necessary to create and manage optimal customer experiences. Addresses The role of a quality servicescape in customer experiences, the interpersonal and managerial skills necessary to facilitate quality services, and professional trends in the provision of services

Prerequisites: HTR 107, HTR 201, HTR 204