Sales and Customer Relations Certificate
JCCC’s sales and customer relations program is designed for people employed in sales who wish to refine their skills or those who are contemplating a career in sales. The program focuses on the steps involved in the selling process and the delivery of effective customer service. Students who complete the program may find careers in sales (retail, wholesale, or manufacturing) or in the customer service departments of stores, businesses, and manufacturers.
Courses
- COMS 120 — Interpersonal Communication (3 Hours)
- COMS 121 — Public Speaking (3 Hours)
- COMS 125 — Personal Communication (3 Hours)
- MKT 121 — Retail Management (3 Hours)
- MKT 134 — Professional Selling (3 Hours)
- MKT 146 — Introduction to Social Media Marketing (3 Hours)
- MKT 202 — Consumer Behavior (3 Hours)
- MKT 205 — eMarketing (3 Hours)
- MKT 221 — Sales Management * (3 Hours)
- MKT 230 — Marketing (3 Hours)
- MKT 275 — Marketing Analytics and CRM (Customer Relationship Management) (3 Hours)
- MKT 284 — Marketing Management Internship I (1 Hour)
- MKT 290 — Capstone: Marketing Management * (3 Hours)