NET 860 — Information Technology Specialist Capstone
Teaches project-oriented skills necessary to provide front-end technical support to end-users using networking, computer support, and customer support skills. Uses a teamwork approach to write policies and procedures pertinent to a help desk operation. Reviews how to document a problem and develop a solution when selecting and using ticketing systems. Focuses on how to troubleshoot and solve problems. Culminates in a presentation of this work to local industry members. Arts & Sciences Elective Code: B