BA 178 — Customer Service (3 Credits)
Introduces principles of effective customer service. Learn to develop and implement customer service strategies using systems, technologies, and communication skills to serve diverse customer needs. By evaluating elements of customer service culture and delivery, students will understand standards of service excellence, causes of service breakdowns, and service recovery techniques.
Part of
- Automotive Maintenance and Light Repair- One Year Certificate of Completion (CC1)
- Automotive Management - Associate of Applied Science (AAS)
- Automotive Technology in Electronics and Diagnostics - Associate of Applied Science (AAS)
- Master Automotive Technician - Two-Year Certificate of Completion (CC2)
- Accounting - Associate of Applied Science Option (AASO)
- Accounting Clerk - One-Year Certificate of Completion (CC1)
- Business Administration - Associate of Applied Science (AAS)
- Entrepreneurship - One-Year Certificate of Completion (CC1)
- Office Professional - One-Year Certificate of Completion (CC1)
- Small Business and Entrepreneurship - Associate of Applied Science Option (AASO)
- Hospitality Management - Associate of Applied Science (AAS)
- Dental Assisting - One-Year Certificate of Completion (CC1)
- Emergency Medical Technician - One-Year Certificate of Completion (CC1)
- Paramedicine - Associate of Applied Science (AAS)
- Fire Science - Associate of Applied Science (AAS)
- Geographic Information Systems - Associate of Applied Science (AAS)
- Geographic Information Systems - One-Year Certificate of Completion (CC1)
- Welding - Associate of Applied Science (AAS)
- Welding - One-Year Certificate of Completion (CC1)
- Massage Therapy - Associate of Applied Science (AAS)
- Massage Therapy - Two-Year Certificate of Completion (CC2)
- Nursing Assistant - One-Year Certificate of Completion (CC1)
- Outdoor Leadership - One-Year Certificate of Completion (CC1)