HOSP 2000 — Foundations of Customer Service and Hospitality
This course provides the student with the basic concepts and current trends in the customer service industry. This course examines critical elements of excellent customer service in the hospitality and service industries. Areas of focus include problem-solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention, and measuring satisfaction. The student will develop communication skills relating to customer service, self-presentation, and interpersonal interactions for many public-facing operations. Prerequisite: recommended completion of for a student interested in completing a Hospitality and/or Culinary certificate or AAS. (3 lect.)