HOST166 — Global Excellence in Customer Service
HOST 166 - Global Excellence in Customer Service HOST 166 - Global Excellence in Customer Service 2 Credits Customer service is not solely the act of receiving something physical in a monetary exchange; there is also an industry built around the act of providing service to others. Your customers may not even be purchasing an item. Customer service is actually a complex process of ensuring others are satisfied with a product. Sometimes soft skills, or even ourselves, are the product. This course will introduce the complexities of customer service provision in a holistic manner while maintaining a focus on the individual. An understanding of customer service as ‘the building of a real and meaningful connection between ourselves and others’ will be reached during the tenure of this course. Fees Quarters Typically all Day, Online Spring Day, Online Designed to Serve All students interested in building real and meaningful connections with others including members of hospitality & tourism management (HOST), business, entrepreneurship, and the community at-large. Active Date 20260408T15:01:08 Grading Basis Credit/Non-Credit Class Limit 24 Lecture 22 Total Degree Distributions: ProfTech Course Yes Restricted Elective Yes Course Outline Understanding Customer Service netWORKing Honing Listening Skills Personalities and Personality Assessments and Tests Effective Cross-Cultural Communication Best Practices in Collaboration and Teamwork Your Communication Toolbox Conflict De-Escala
Part of
- Hospitality and Tourism Management, AAS
- Hospitality & Tourism Management, Customer Service Certificate
- Hospitality and Tourism Management, Certified Coffee Professional
- Hospitality and Tourism Management, Communicatons, Certificate
- Hospitality and Tourism Management, Food & Beverage Operations, Certificate
- Hospitality and Tourism Management, Hotel & Resort Operations, Certificate
- Hospitality and Tourism Management, Housing Shelter Facility Operations, Certificate
- Hospitality and Tourism Management, Nonprofit Management Certificate
- Hospitality and Tourism Management, Supervision, Certificate
- Hospitality and Tourism Management, Taking Flight (Airline & Airport), Certificate