HMGT220 — Hotel Operations
An examination of hotel ownership and management structures within different types of hotel and lodging operations. Students will learn about the various roles and responsibilities of managers within hotel operations. Students will learn how each of the operating departments of a typical hotel work and how the departments interrelate and work with one another to deliver exceptional guest service and experience. Students will learn about the major operating departments in a hotel that include housekeeping, front office, guest services, reservations, food and beverage, sales and marketing, conference and banquets, spa and fitness facilities, accounting, human resources, purchasing, information systems and technology, maintenance and engineering, security, revenue management, as well as the executive and administrative offices. Assessment Level(s): ENGL 101 / ENGL 011 . Three hours each week. 3 semester hours Course