BMT160 — Customer Relationship Management
This course prepares students to apply positive guest service skills to both internal and external customers. Students develop communication skills, problem-solving skills, positive attitudes and behaviors, professionalism and the art of cordiality. Topics include exceeding guest expectations, handling difficult guests, resolving conflicts and analyzing guest comment cards to improve performance.
Prerequisites: ENG095, ENG096, ENG097
Part of
- Business Management, A.A.S.
- Business Management, Professional License Studies Concentration A.A.S.
- Business Management, Technical Management Studies Concentration A.A.S.
- Business Management, General Business, Certificate
- Culinary Arts, A.A.S.
- Hospitality Management, A.A.S.
- Hospitality Management, Hotel-Motel Management, Certificate